Shipping policy

Crucial Information

  • Order Cutoff: 14:00
  • Order handling: 1-2 business days (Mon-Fri)
  • Order transit: 5-10 business days (Mon-Fri)
  • Free shipping

Shipping Process

Once you place your order, you can expect an order confirmation email shortly. Once you've received it, you can relax knowing we're already busy preparing your order for dispatch.

Generally it takes us 1-2 business days to dispatch your order, then please allow for 5-10 business days transit time. Shipping is free on all orders, regardless of order value.

If you place your order before 14:00, we will start processing it on the same day. 

Shipping Delays

Nothing is perfect, our delivery times included. Sometimes there are delays caused by various issues ranging from human error to bad weather.

Please wait for 2 extra business days on top of the maximum delivery period (2 days handling, 10 days delivery = 12 days). 

If after 14 days you still don't have your package, let us know at cs@homavendi.com and we will eagerly assist you.

Cancellations

You may completely cancel your order within 24 hours of placing it. You will receive a 100% refund and won't have to worry about return shipping costs. Please send us an email to cs@homavendi.com with your order number to initiate the order cancellation.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We're here for you at cs@homavendi.com.

Contact

This online store is operated under Terry Healy Ventures LTD, a company registered in the United Kingdom. Our trade ID is SC660085.

Business Address

5 South Charlotte St

Edinburgh EH2 4AN

Customer service contact